Privacy Policy
Last updated: 1/12/2026
1. Introduction
Compass and Trades ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that connects homeowners with contractors. Please read this Privacy Policy carefully. By using our Platform, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Name
- Email address
- Password (stored in encrypted form)
- User type (homeowner/customer or contractor)
2.2 Contractor Information
If you register as a contractor, we collect:
- Business name
- Business address
- Phone number
- Trade category
- Additional business information you provide
2.3 Customer/Homeowner Information
When you use our platform as a homeowner, we may collect:
- Name
- Email address
- Phone number (if provided)
- Project location
- Project details and descriptions
2.4 Usage Information
We automatically collect certain information when you use our Platform:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Chat messages and conversations
- Project information and status
2.5 Location Information
We collect location information to facilitate matching between homeowners and contractors. This includes project locations and contractor business addresses. We may use your device's location services with your permission.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Platform services
- To facilitate introductions between homeowners and contractors
- To match contractors with homeowners based on location, project type, and other criteria
- To communicate with you about your account, projects, and our services
- To process transactions and manage subscriptions
- To improve our matching algorithms and service quality
- To respond to your inquiries and provide customer support
- To send you updates, newsletters, and marketing communications (with your consent)
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our Terms of Service
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Between Users
When you use our Platform to connect with contractors or homeowners, we share relevant information (such as name, contact information, project details, and business information) to facilitate introductions and enable communication between parties.
4.2 Service Providers
We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, email delivery, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal process.
4.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure password storage, regular security assessments, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.
7. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can update or correct your personal information through your account settings
- Deletion: You can request deletion of your account and personal information
- Opt-out: You can opt-out of marketing communications by following the unsubscribe instructions in our emails
- Data Portability: You can request a copy of your data in a structured, machine-readable format
To exercise these rights, please contact us through our contact page.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.
9. Third-Party Services
Our Platform may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Platform.
10. Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Platform, you consent to the transfer of your information to these countries.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us through our contact page.
By using Compass and Trades, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.